CRM service
CRM system development — customers, sales and teamwork in one panel
When leads sit in WhatsApp, stock levels in Excel and tasks in someone’s memory, customers get lost. We build a CRM system for your business: every lead, order and payment in one place, and it’s clear who is doing what.
- Ready-made for 10 industries
- Shaped around how you work
- On desktop and phone
- Training and support included
What is a CRM system and why do you need one?
CRM (Customer Relationship Management) is a system for managing customer relationships. Put simply, it’s a shared panel where everything about a customer is recorded: who got in touch, which manager replied, what was offered, what stage the sale is at, whether it’s been paid — all on one screen.
In a business without a CRM, information lives in people’s heads. When a manager leaves, the customer list leaves with them; nobody sees the lead that never got a call back; and the manager finds out how much was sold at the end of the month by merging spreadsheets. A CRM moves this into a system: tasks are reminded on time and reports are prepared automatically.
Today “CRM” doesn’t only mean sales. The same logic manages stock, HR, students and payments, service orders, loans and pawn agreements. That’s why we build the CRM around your industry: the sections a clinic needs are different from what a pawnshop needs.
A CRM works even better with advertising: leads from Meta, Google and your website forms land in the system automatically, and you can see which ad brought the sale.
Analytics and trackingWho is a CRM system right for?
Businesses with a sales team
Leads from ads, the website and calls land in one list. None go unanswered, and every manager’s results are visible.
Businesses with stock, servicing or orders
Stock levels, orders, and the work of technicians and drivers are tracked in one system instead of Excel sheets.
Businesses with a specific way of working
Pawnshops, banks, education centres, construction. If off-the-shelf foreign software doesn’t fit, we build the system around your process.
Who it’s not for
If you work with a few customers a month and one person handles everything, a separate CRM is premature — a simple spreadsheet is enough. A CRM pays off as your team and customer flow grow.
What’s included in the CRM service?
We do everything from analysing your processes to training your team. All we need from you is an explanation of how you work and your existing data.
- 01
Process analysis
Together we write down how work happens now, who does what and where things get lost.
- 02
Module plan and mock-up
The sections, main screens and reports you need are agreed with you.
- 03
A system for your industry
Customers, sales stages, orders, payments — only what you need.
- 04
Roles and permissions
Managers, accountants and leadership each see and edit only their own section.
- 05
Reports and filters
Sales, manager results, payments, stock — in one click.
- 06
Website and ad integration
Leads from website forms and Meta and Google ads land in the system automatically.
- 07
Migration from Excel
Your existing customer, product and payment sheets are moved into the system and checked.
- 08
Training and support
Team training, server and domain set up in your name, and support after handover.
Not included
- Server and domain costs (bought in your name)
- Replacing official accounting software
- New modules not agreed in advance
- Manual data entry
Our ready-made CRM solutions
For these industries the system is already built. We don’t start from scratch — we adapt it to how you work, so the project finishes faster.
| System | Who it’s for | Main sections |
|---|---|---|
| Marketing CRM | Advertising and sales teams | Leads from Meta, Google and the website, sales stages, tasks |
| Inventory management | Trading and manufacturing companies | Stock levels, goods in and out, multiple warehouses |
| HR CRM | HR departments | Employees, vacancies, candidates, attendance, leave |
| Pawnshop CRM | Pawnshops | Pawn agreements, payments, late payments, cash desk |
| Auto service CRM | Car service centres | Service orders, vehicle history, technicians, spare parts |
| Education CRM | Education centres and courses | Students, groups, timetable, payments, attendance |
| Fitness CRM | Fitness clubs and gyms | Members, memberships, trainers, check-ins, cash desk |
| Construction CRM | Construction companies | Sites, estimates, material orders, contractors |
| Logistics CRM | Transport and logistics companies | Orders, cargo, fleet, drivers, routes |
| Core Banking System | Banks and credit organisations | Customers, accounts, loans, deposits, transactions |
If your industry isn’t on the list, we build the system from scratch: clinics, restaurants, real estate, beauty salons, hotels, pharmacies and more.
How a CRM system is built
- 1Step 1
Process analysis
We learn how your work flows: where leads come from, who replies, how sales and payments are recorded.
- 2Step 2
Mock-up and approval
We show the main screens. Sections, roles and reports are agreed with you.
- 3Step 3
Build and migration
The system is built, data from Excel is migrated and we check it together.
- 4Step 4
Training and handover
Your team learns to work in the system. We support questions and fixes in the first weeks.
What does the price of a CRM system depend on?
Based on a ready-made solution
If we have a ready system for your industry, we adapt it to how you work. This is the fastest and most cost-effective route.
Ready for 10 industries
Custom system
If there’s no ready solution or your process is very different, we build the system from scratch with only the sections you need.
Any industry
Server and support
The system runs on a server bought in your name. Server costs are paid separately; support after handover and new modules are by agreement.
Your data stays with you
What affects the price
- The number of sections (modules)
- The complexity of user roles and permissions
- Integrations with the website, ads and other systems
- The volume of data to migrate
We send the exact amount in a written proposal after the process analysis.
Our CRM work
All work
- CRM system
Marketing CRM
For advertising and sales teams
- CRM system
Inventory management system
For trading and manufacturing companies
- CRM system
HR CRM
For HR departments
- CRM system
Pawnshop CRM
For pawnshops
Frequently asked questions
How is this different from buying off-the-shelf CRM software?
With off-the-shelf software you adapt your process to the software and pay for sections you don’t use. With us it’s the other way round: the system is adapted to your process, there are no unnecessary sections, and the interface can be in Azerbaijani.
How much does a CRM system cost?
It depends on the number of sections, roles, integrations and the volume of data to migrate. In industries where we have a ready solution the price is lower, because we don’t start from scratch. We send the exact amount in writing after the process analysis.
Can I use it on my phone?
Yes. The system opens in the browser and works comfortably on a phone. No separate app needs to be installed.
Will I lose my data in Excel?
No. We migrate your existing sheets into the system and check them together before handover.
Can leads from ads land in the CRM automatically?
Yes. We connect leads from website forms and Meta and Google ads to the system. That way you can see which ad brings real sales.
Where is the data stored?
With you. The server and domain are bought in your name and all the system’s data belongs to you. Each employee only sees the sections they’re allowed to.
What if there’s no ready solution for my industry?
We build the system from scratch. First we analyse your process, then build only the sections you need.
Often taken together
All services
- Landing
- Corporate
- E-commerce
Website development
Landing pages, corporate websites and online stores — design, code and speed in one package.
Learn more
- Claude
- GTM API
- Reports
AI automation
GTM setup, ad reports and repetitive marketing tasks with AI — hours become minutes.
Learn more
- GA4
- GTM
- CAPI
Analytics and tracking
GA4, GTM and server-side tracking. Reporting gathered on one page.
Learn more
Is CRM systems right for you? Let's look together.
Tell us what you need. We'll review your ad accounts and website and send a written proposal within 5 business days. The audit is free.